Shipping Methods and Carriers:

All orders are shipped via FedEx

Shipping Costs:

Orders under 1000 units are subject to a shipping fee based on standard FedEx carrier rates.

Shipping Exceptions:

We can not ship to a P.O. Box. Please provide us with a valid business or residential address.


Due to the nature of our custom promotional products we are unable to accept returns and all sales are final.

Damaged & Defective Products

All orders are carefully examined for quality control before leaving our production facility; however, in the event of damaged or defective inventory please contact us immediately.

  1. In the event of product defects please contact us immediately by email at
  2. Take a picture of damaged products and send them to us with your email.
  3. Set damaged products aside to ship back once an RMA has been issued.
  4. Damaged or defective products will be replaced upon approval.

Missing Item Claims

At LipShinin Marketing we’ve developed a careful process for packing and filling retail orders, using a multiple-step order fulfillment check system to ensure that errors and missing items are not common. With this process, we are able to see when a rare oversight occurs; therefore when missing item claims are filed we require a visual of the packing slip to be submitted with the claim.

Claim Process:
  1. Please take a deep breath and carefully check underneath all packaging materials – Especially when boxed, lip balms often end up at the bottom.  // Opening mail is exciting, so we ask that you take a calm moment to look around the general area in which you opened your mail as well.
  2. Take a picture of the contents you received and another of your packing slip
  3. Contact us immediately! — You must send us a message within 48 hours of the packages delivery receipt or we will be unable to process the claim.
  4. The claim will be reviewed by our team.
  5. If your claim is accepted you will have the option to receive store credit within our online wallet system or have your missing items shipped out to you.
  6. We reserve the right to refuse a claim if it is deemed as not in our error,  by confirmation from our thorough check process.